Hi Leon, thank you for taking the time to share your feedback. We’re sorry to hear that the used part did not resolve the issue you were experiencing, and we appreciate your suggestion regarding our inspection process.
When you spoke with us, you mentioned that your original controller was experiencing the same issue. After the returned controller came back to us, we tested it in one of our trucks and it operated properly. Based on that testing, the part itself appears to be functioning as intended.
We understand how frustrating it can be when a replacement part does not correct the problem. Since both controllers showed the same symptoms, we would recommend having the truck diagnosed further to determine whether another issue may be causing the fault.
We appreciate your business and would be happy to assist if you need any additional information or help troubleshooting the issue.
